Terms of service

These Terms of Service (“Terms”) govern your use of the paolance.com website (the “Website”) and any purchases you make through the Website. By accessing or using the Website, creating an account, or making a purchase, you agree to be bound by these Terms. Please read these Terms carefully before using the Website. If you do not agree to these Terms, you may not use the Website or make purchases from paolance.com .

1. Eligibility

To use the Website and make purchases, you must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract. By using the Website, you represent and warrant that you meet these eligibility requirements and that all information you provide (e.g., name, email address, payment details) is accurate, current, and complete.

If you are under 18 years old, you may only use the Website with the supervision of a parent or legal guardian, who agrees to be bound by these Terms on your behalf. The parent or legal guardian is responsible for all activities that occur under the account, including purchases and compliance with these Terms.

2. Account Creation and Security

When you create an account on paolance.com,you agree to provide accurate, current, and complete information (e.g., name, email address, password). You are solely responsible for maintaining the security of your account credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately at support@paolance.com Or paolance@outlook.com if you suspect any unauthorized access to your account or any breach of security (e.g., stolen password, unauthorized purchases).

paolance.com reserves the right to suspend or terminate your account if you provide false or misleading information, violate these Terms, engage in fraudulent activity, or use the Website in a way that harms our business or other customers. We may also terminate inactive accounts (accounts not used for 12 months or more) without prior notice.

3. Product Information and Pricing

paolance.com strives to provide accurate and up-to-date information about our general merchandise, including descriptions, images, specifications, colors, and pricing. However, we do not guarantee that all product information is error-free. We make every effort to ensure product images accurately represent the actual appearance, size, and functionality of the items, but slight variations may occur due to lighting, monitor settings, or manufacturing.

If a product is listed with an incorrect price due to a typo, technical error, or other mistake, we reserve the right to correct the price and notify you. If the corrected price is higher than the original listed price, we will not charge you the higher price without your explicit consent. If you have already paid for the item at the incorrect lower price, we will either honor the lower price or issue a full refund if you choose not to proceed with the purchase.

We also reserve the right to discontinue products at any time, limit the quantity of products available for purchase (e.g., limited-edition items, seasonal products), and update product descriptions or images without prior notice. Product specifications are provided as a guide, and while we strive for accuracy, slight variations may occur due to manufacturing. We recommend reviewing product details, customer reviews, and size/measurement charts before making a purchase.

4. Orders and Payments

When you place an order on the Website, you are making an offer to purchase the selected items at the listed price, plus any applicable taxes and shipping fees. paolance.com reserves the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, suspicious activity (e.g., fraudulent payment information), non-compliance with these Terms, or incomplete payment information.

If we reject your order, we will notify you via email and issue a full refund if you have already paid. If your order is accepted, we will send you an order confirmation email with details about your order (e.g., order number, items purchased, total amount, shipping method). This confirmation does not constitute a contract until we have processed and shipped your order.

You agree to provide accurate and complete payment information when making a purchase. All payments are processed securely through our third-party payment processors (e.g., Stripe, PayPal, Apple Pay), and we do not store your payment information on our servers. By making a payment, you authorize us to charge your selected payment method for the total amount of your order (including taxes and shipping fees). If your payment is declined, we will notify you, and your order will not be processed until payment is received. You are responsible for any fees associated with declined payments (e.g., bank fees).

5. Intellectual Property

All content on the Website, including but not limited to text, images, logos, trademarks, product descriptions, specifications, and software, is the intellectual property of paolance.com or its licensors. This content is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or use any of this content without the prior written permission of paolance.com .Unauthorized use of our intellectual property may violate copyright, trademark, and other laws, and we reserve the right to take legal action against such unauthorized use. The paolance.com name, logo, and brand marks are trademarks of paolance.com , and may not be used without our permission.

6. Prohibited Uses

You agree not to use the Website for any unlawful or prohibited purpose, and to comply with all applicable U.S. laws and regulations. Specifically, you agree not to:

•Engage in fraud, identity theft, or other illegal activities (e.g., using stolen payment information, creating fake accounts, making unauthorized purchases).

•Upload or transmit viruses, malware, spyware, or other harmful content that could damage the Website, our systems, or other users’ devices.

•Interfere with the Website’s functionality, security, or performance (e.g., hacking, DDoS attacks, scraping, overloading the server).

•Use automated tools (e.g., bots, crawlers, scripts) to access or collect data from the Website without our prior written permission. This includes scraping product information, pricing, or customer data.

•Impersonate another person or entity (e.g., paolance.com staff, other customers, celebrities) or create false or misleading information about the Website or our products.

•Post or transmit offensive, harassing, discriminatory, or inappropriate content through the Website or our customer support channels (e.g., hate speech, explicit content, harassment of other customers or staff).

•Violate any intellectual property rights of paolance.com or third parties (e.g., copying product images, using trademarked names without permission).

•Resell or distribute our products for commercial purposes without our prior written permission (e.g., selling paolance.com items on third-party marketplaces).

paolance.com reserves the right to terminate your access to the Website, cancel your orders, and take legal action (including seeking damages) if you violate any of these prohibited uses. We may also report illegal activity to the appropriate authorities.

7. Limitation of Liability

paolance.comshall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Website or your purchases, including but not limited to damages for lost profits, lost data, personal injury, damage to property, or emotional distress. This limitation of liability applies even if paolance.com has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. Our total liability to you for any claim arising out of your use of the Website or your purchases shall not exceed the total amount you paid for the relevant order. This limitation of liability does not apply to damages caused by our gross negligence or intentional misconduct.

paolance.com is not liable for any damages caused by third-party service providers (e.g., shipping carriers, payment processors) or for any delays or issues beyond our control (e.g., weather, natural disasters, carrier delays, supply chain disruptions, cyberattacks).

8. Indemnification

You agree to indemnify and hold harmless paolance.com, its owners, employees, affiliates, licensors, and service providers from any claims, damages, losses, or expenses (including attorney’s fees) arising out of your use of the Website, your purchases, your violation of these Terms, your violation of any laws or the rights of third parties, or any content you upload or transmit through the Website.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, technologies, or legal requirements (e.g., new U.S. consumer protection laws). Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after the effective date of the updated Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms or your use of the Website shall be resolved through mediation or arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association. Mediation shall be attempted before initiating arbitration.

If mediation or arbitration is unsuccessful, the dispute may be brought in the state or federal courts located in Los Angeles County, California. You agree to waive your right to a jury trial for any disputes arising out of these Terms or your use of the Website. This clause does not apply to claims of fraud, intentional misconduct, or personal injury, which may be brought in the appropriate court.

11. Contact Information

If you have any questions, concerns, or feedback about these Terms, please contact us at support@paolance.com Or paolance@outlook.com. Our customer support team will be happy to assist you and address any issues you may have.