Shipping policy
Paolance offers fast, reliable, and affordable shipping to all locations within the United States, including Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam). We also ship internationally to select countries, making our general merchandise accessible to customers around the world. Our goal is to process and ship your order as quickly as possible, so you can enjoy your new items without delay. Please review the following shipping terms for more details.
Order Processing Time
Most orders are processed within 1-2 business days of placement. Processing time does not include weekends or major U.S. holidays. For custom or personalized items (e.g., engraved products, custom-sized items), processing time may be extended to 3-5 business days, and we will notify you via email if there are any delays. During peak seasons (e.g., holiday season, Black Friday, Cyber Monday, back-to-school), processing time may be extended to 3-4 business days due to high order volume. We will always notify you if your order is delayed beyond our standard processing time.
U.S. Shipping Methods and Delivery Times
We offer the following shipping methods for U.S. orders, with estimated delivery times (excluding processing time). All delivery times are provided by the shipping carrier and are estimates, not guarantees。
Please note that estimated delivery times may be delayed due to weather, carrier delays, or unforeseen circumstances (e.g., natural disasters, holiday volume, labor shortages). Paolance is not responsible for shipping delays caused by third-party carriers (e.g., USPS, UPS, FedEx). If your order is delayed, please contact the shipping carrier using the tracking number provided in your shipping confirmation email for updates.
Shipping Restrictions
We ship to all U.S. addresses, including P.O. boxes (via USPS) and APO/FPO addresses (for military personnel). However, some shipping methods (e.g., Expedited Shipping) may not be available for P.O. boxes or APO/FPO addresses. If a shipping method is unavailable for your address, we will notify you at checkout. Additionally, we do not ship to U.S. territories that have restrictions on imported goods (e.g., certain remote islands), and we will notify you if your address is in a restricted area. We also reserve the right to limit shipping to certain addresses due to fraud prevention or logistical constraints. Some items (e.g., large furniture, hazardous materials) may have additional shipping restrictions or fees, which will be noted on the product page.
Order Tracking
Once your order is shipped, we will send you a shipping confirmation email with a unique tracking number. You can use this tracking number to check the status of your delivery on the shipping carrier’s website (USPS, UPS, FedEx, etc.). You can also track your order by logging in to your account on Paolance and navigating to the “Orders” page. For international orders, tracking may be limited depending on the shipping carrier and destination country. If you do not receive a tracking number within 3 business days of placing your order, please contact support@paolance.com Or paolance@outlook.com for assistance.
Missing or Lost Packages
If your package is marked as delivered by the shipping carrier but you have not received it, please contact us at support@paolance.com Or paolance@outlook.com within 7 days of the delivery date. We will work with the shipping carrier to investigate the issue (e.g., checking for delivery to a neighbor, mailbox, front porch, or secure location). If the package is confirmed lost or stolen, we will issue a full refund or send a replacement order, at your option. For international orders, we are not responsible for lost or stolen packages once they leave the U.S., unless you select a trackable and insured shipping method.