Refund policy

We have a 15-day exchange policy, which means you have 15 days after making your purchase to request a return. We offer exchanges or store credit only. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at Contact Email: support@paolance.com Or paolance@outlook.com. Please note that returns will need to be sent to the following address: 14th Floor, Unit 1416, Courtyard 5, No. 12, Junying South Street, Shunyi District, Beijing, P.R. China

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged or defective items should be returned within 7 days of receipt and may be exchanged or refunded.

Exceptions / non-returnable items
Jewelry and Clearance Items are final sale. 

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You can always contact us for any return question at Contact Email: support@paolance.com Or paolance@outlook.com.