Contact

We’re here to assist you with any questions, concerns, or feedback related to your Paolance shopping experience whether you need help with product details, order status, returns, shipping, payment issues, or general inquiries. Our customer support team is dedicated to providing prompt, friendly, and helpful assistance to ensure your shopping experience is smooth and enjoyable.

Contact Email: support@paolance.com Or paolance@outlook.com (We aim to respond to all emails within 24-48 business hours, excluding weekends and major U.S. holidays.)

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST (excluding major U.S. holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)

For order-specific inquiries, please include your order number in the subject line of your email to expedite our response. For general feedback, product suggestions, or technical support, feel free to reach out—we value your input and use it to improve our products and services. Whether you need help finding a specific item, tracking your order, resolving a return, or troubleshooting a payment issue, we’re here to help every step of the way.
Contact Address: Room 1416, 14th Floor, Building 5, Courtyard 12, Junying South Street, Shunyi District, Beijing, China